FAQ

How long will my wig last?

All of our wigs are made with 100% human hair and will last 1-3 years with proper maintenance.

How do I know what density to choose?

Density is the amount of fullness that a wig has. This is equivalent to how many bundles you would choose for your desired fullness when getting a sew in. Please see the chart below.

Wig Density Chart

How long does it take to get my order?

Free 2-day shipping is used for all orders and everything except for wigs will ship the same day if the order is placed before 2pm eastern time. Any orders placed after 2pm will ship the following business day. We ask that you allow an additional 24-48 hours processing time for pre-made wigs to be customized and styled, and 3-5 working days processing time for custom orders. Please reach out to us via the Contact Us page if you have any questions during this time.

What is the refund policy?

All sales are final. Pick up orders that are not picked up within 7 days will be refunded minus a 25% restocking fee.

What shipping methods are available?

We offer free 2-day shipping and expedited shipping is also available for overnight delivery. All orders are insured and you will be provided with a tracking number once it has shipped. Pickup is also available at our Gwinnett Warehouse location only. Please make sure this is selected at checkout to pick up your order. You may reach out to us via the Contact Us page if you have not received your order within the expected time frame.